Effects of Psychological Barriers to E-payment on Alternative Attractiveness and Intention to Use: A Conceptual Framework

Main Article Content

Kullapa Preungvate
Tanakorn Chaiyot
Khwanruedee Ponchaitiwat
Wittika Thangchan
Ploypailin Kijkasiwat

Abstract

Despite technological advances in electronic payment (e-payment) systems and their increasing relevance in modern economies, many consumers, especially in countries like Thailand, remain hesitant to adopt these innovations. This conceptual model emphasizes the necessity of addressing these psychological barriers, especially traditional and image barriers to E-payment on alternative attractiveness and intention to use by presenting an innovation resistance theory that interlinks psychological resistance, alternative attractiveness, and intention to use. Finally, the findings are intended to inform not only academic debates but also strategic practices for both fintech innovators and policymakers seeking to drive inclusive digital transformation, and it offers recommendations for research design aimed at facilitating and accelerating the adoption of electronic payments as a mainstream payment modality in the future.

Article Details

How to Cite
Preungvate, K., Chaiyot, T., Ponchaitiwat, K., Thangchan, W., & Kijkasiwat, P. (2026). Effects of Psychological Barriers to E-payment on Alternative Attractiveness and Intention to Use: A Conceptual Framework. RMUTI Journal Humanities and Social Sciences, 13(1), 105–114. retrieved from https://so05.tci-thaijo.org/index.php/RMUTI_SS/article/view/284404
Section
Academic Articles

References

Bank of Thailand. (2023). Occasional Paper: Project to Survey People's Payment Behavior by Recording Daily Expenses (Payment Diary) for the year 2023. Access (7 August 2025). https://www.bot.or.th/content/dam/bot/documents/th/research-and-publications/research/payment-research/Occasional-Paper-2023-Website.pdf

Cheng, X., Fang, L., Hong, X. and Yang, L. (2017). Exploiting Mobile Big Data: Sources, Features, and Applications. IEEE Network, 31(1), 72-79. https://doi.org/10.1109/MNET.2017.1500295NM

Claudy, M.C., Garcia, R. and O’Driscoll, A. (2015). Consumer Resistance to Innovation—A Behavioral Reasoning Perspective. Journal of the Academy of Marketing Science, 43(4), 528-544. https://doi.org/10.1007/s11747-014-0399-0

Colgate, M. and Lang, B. (2001). Switching Barriers in Consumer Markets: An Investigation of the Financial Services Industry. Journal of Consumer Marketing, 18(4), 332-347. https://doi.org/10.1108/07363760110393001

Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008

Ghazali, E., Nguyen, B., Mutum, D.S. and Mohd-Any, A.A. (2016). Constructing Online Switching Barriers: Examining the Effects of Switching Costs and Alternative Attractiveness on E-Store Loyalty in Online Pure-Play Retailers. Electronic Markets, 26(2), 157-171. https://doi.org/10.1007/s12525-016-0218-1

Hayashi, F. (2012). Mobile Payments: What’s in it for consumers? Federal Reserve Bank of Kansas City Economic Review, 97(1), 35-66. https://ideas.repec.org/a/fip/fedker/y2012iqip35-66nv.97no.1.html

Jansukpum, K. and Kettem, S. (2015). Applying Innovation Resistance Theory to Understand Consumer Resistance of Using Online Travel in Thailand. 14th International Symposium on Distributed Computing and Applications for Business Engineering and Science (DCABES) (pp. 139-142). IEEE. https://doi.org/10.1109/DCABES.2015.42

Joachim, V., Spieth, P. and Heidenreich, S. (2018). Active Innovation Resistance: An Empirical Study on Functional and Psychological Barriers to Innovation Adoption in Different Contexts. Industrial Marketing Management, 71, 95-107. https://doi.org/10.1016/j.indmarman.2017.12.011

Jones, M.A., Mothersbaugh, D.L. and Beatty, S.E. (2000). Switching Barriers and Repurchase Intentions in Services. Journal of Retailing, 76(2), 259-274. https://doi.org/10.1016/S0022-4359(00)00024-5

Kim, M.K., Wong, S.F., Chang, Y. and Park, J.H. (2016). Determinants of Customer Loyalty in the Korean Smartphone Market: Moderating Effects of Usage Characteristics. Telematics and Informatics, 33(4), 936-949. https://doi.org/10.1016/j.tele.2016.02.006

Kuo, R.-Z. (2020). Why do people switch mobile payment service platforms? An Empirical Study in Taiwan. Technology in Society, 62, Article 101312. https://doi.org/10.1016/j.techsoc.2020.101312

Laukkanen, P., Sinkkonen, S. and Laukkanen, T. (2008). Consumer Resistance to Internet Banking: Postponers, Opponents and Rejectors. International Journal of Bank Marketing, 26(6), 440-455. https://doi.org/10.1108/02652320810902451

Laukkanen, T. (2016). Consumer Adoption Versus Rejection Decisions in Seemingly Similar Service Innovations: The Case of the Internet and Mobile Banking. Journal of Business Research, 69(7), 2432-2439. https://doi.org/10.1016/j.jbusres.2016.01.013

Laukkanen, T., Sinkkonen, S., Kivijärvi, M. and Laukkanen, P. (2007). Innovation Resistance Among Mature Consumers. Journal of Consumer Marketing, 24(7), 419-427. https://doi.org/10.1108/07363760710834834

Lee, G. and Kim, Y. (2022). Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use. SAGE Open, 12(2), Article 21582440221099293. https://doi.org/10.1177/21582440221099293

Lian, J.-W. and Yen, D.C. (2013). To Buy or Not to Buy Experience Goods Online: Perspective of Innovation Adoption Barriers. Computers in Human Behavior, 29(3), 665-672. https://doi.org/10.1016/j.chb.2012.10.009

Liu, Y., Li, H., Xu, X., Kostakos, V. and Heikkilä, J. (2016). Modeling Consumer Switching Behavior in Social Network Games by Exploring Consumer Cognitive Dissonance and Change Experience. Industrial Management & Data Systems, 116(4), 801-820. https://doi.org/10.1108/IMDS-05-2015-0170

Luo, X., Lee, C.-P., Mattila, M. and Liu, L. (2012). An Exploratory Study of Mobile Banking Services Resistance. International Journal of Mobile Communications, 10(4), 366-385. https://doi.org/10.1504/IJMC.2012.048136

Mani, Z. and Chouk, I. (2018). Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era. Journal of Product Innovation Management, 35(5), 780-807. https://doi.org/10.1111/jpim.12463

McCarthy, B. and Schurmann, A. (2015). Sustainable horticulture in North Queensland: Resistance to the adoption of innovations? Journal of New Business Ideas and Trends, 13(2), 15-38. https://researchonline.jcu.edu.au/39441

Ping, R.A., Jr. (1993). The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect. Journal of Retailing, 69(3), 320-352. https://doi.org/10.1016/0022-4359(93)90010-G

Ram, S. and Sheth, J.N. (1989). Consumer Resistance to Innovations: The Marketing Problem and Its Solutions. Journal of Consumer Marketing, 6(2), 5-14. https://doi.org/10.1108/EUM0000000002542

Rampton, J. (2016). The Evolution of the Mobile Payment. TechCrunch. Access (7 August 2025). https://techcrunch.com/2016/06/17/the-evolution-of-the-mobile-payment/

Schierz, P.G., Schilke, O. and Wirtz, B.W. (2010). Understanding Consumer Acceptance of Mobile Payment Services: An Empirical Analysis. Electronic Commerce Research and Applications, 9(3), 209-216. https://doi.org/10.1016/j.elerap.2009.07.005

Sharma, N. and Patterson, P.G. (2000). Switching Costs, Alternative Attractiveness and Experience as Moderators of Relationship Commitment in Professional, Consumer Services. International Journal of Service Industry Management, 11(5), 470-490. https://doi.org/10.1108/09564230010360182

Sibona, C., Cummings, J. and Scott, J. (2017). Predicting Social Networking Sites Continuance Intention Through Alternative Services. Industrial Management & Data Systems, 117(6), 1127-1144. https://doi.org/10.1108/IMDS-04-2016-0153

Sindermann, C., Schmitt, H.S., Kargl, F., Herbert, C. and Montag, C. (2021). Online Privacy Literacy and Online Privacy Behavior: The Role of Crystallized Intelligence and Personality. International Journal of Human–Computer Interaction, 37(15), 1455-1466. https://doi.org/10.1080/10447318.2021.1894799

Talwar, S., Talwar, M., Kaur, P. and Dhir, A. (2020). Consumers’ Resistance to Digital Innovations: A Systematic Review and Framework Development. Australasian Marketing Journal, 28(4), 286-299. https://doi.org/10.1016/j.ausmj.2020.06.014

Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425-478. https://doi.org/10.2307/30036540

Yu, C.-S., Li, C.-K. and Chantatub, W. (2015). Analysis of Consumer E-lifestyles and Their Effects on Consumer Resistance to Using Mobile Banking: Empirical Surveys in Thailand and Taiwan. The International Journal of Business and Information, 10(2), 198-232. https://doi.org/10.6702/IJBI.2015.10.2.3

Yu, C.-S. and Chantatub, W. (2016). Consumers’ Resistance to Using Mobile Banking: Evidence from Thailand and Taiwan. International Journal of Electronic Commerce Studies, 7(1), 21-38. https://doi.org/10.7903/ijecs.1375

Zhang, Q., Ariffin, S.K., Richardson, C. and Wang, Y. (2023). Influencing Factors of Customer Loyalty in Mobile Payment: A Consumption Value Perspective and the Role of Alternative Attractiveness. Journal of Retailing and Consumer Services, 73, Article 103302. https://doi.org/10.1016/j.jretconser.2023.103302