Evaluating the Administrations of the Passenger Protection Center (Tel. 1584), Department of Land Transport, Thailand

Abstract

This research study aimed to evaluate the road safety project plan which was executed by the Thailand Innovative Administration Consultancy Institute (TIA), under the terms in the contract with the Department of Land Transport. It evaluates the administrations of the Passenger Protection Center (Tel. 1584) in four areas; 1) input factors, 2) implementation process, 3) project Product and   4) project context. This project is in the category of law enforcement and surveillance to prevent the illegal use of cars on the road to improve the safety of public transportations.

From the project evaluation, it was found that the input factors include proper management, sufficient manpower and the project tended to be achieved according to the goals. As for the project implementation process, it was found that the project had an efficient and effective operating system in terms of consuming the resources and the staff was competent in handling complaints from the public transportations resulting in the highest value. For the project Product, the staff was found to handle the issues in a timely manner following the objectives of the project. Finally, for the evaluation of the project context, it was found that the area and environment of the project activities are appropriate with ability to continue the project for the safety of road use, especially for public transportations.