The Influence of Trust in Leaders and Supervisor Support on Employee Engagement among Tourism and Hospitality Industry Workers along Thailand’s Andaman Coast
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Abstract
This research aims to 1) study the level of trust in leaders, supervisor support, and employee engagement among tourism and hospitality industry workers along Thailand’s Andaman Coast, 2) investigate the influence of trust in leaders on employee engagement, and 3) investigate the influence of supervisor support on employee engagement. A mixed-methods approach was used. Data was collected from 30 key informants using in-depth interviews and from 400 tourism and hospitality industry workers along the Andaman Coast of Thailand using a questionnaire. The qualitative data was analyzed using content analysis and the quantitative data was analyzed using descriptive and inferential statistics including frequencies, percentages, means, standard deviations, and OLS regressions.
Research results revealed that: there was high levels of trust in leaders, supervisor support, and employee engagement. Whereas, results from OLS revealed that trust in leaders and supervisor support influenced employee engagement in different contexts. Additionally, results from the qualitative research revealed that there were several elements that influenced employees’ engagement with their organizations. It is recommended that leaders and enterprises should be made aware of the importance of human resource management through the concept of enhancing employee engagement due to the positive effects of good management of human resources with regard to helping the enterprise to retain good, talented, high potential employees within the organization and the benefits it will produce for the organization’s performance in the future.
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References
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