Managerial Administration towards Bureaucracy System 4.0 of Social Welfare Homes for Children Aged 7-18, Department of Children and Youth, Ministry of Social Development and Human Security.

Abstract

The objectives of this research aimed to study the existed managerial administration and managerial administration towards bureaucracy system 4.0 of Social Welfare Homes for Children Aged 7-18, Department of Children and Youth, Ministry of Social Development and Human Security (MSDHS). Delphi technique was employed for data collection with 2 sample groups: 1) 12 administrators from 12 Social Welfare Homes for Children Aged 7-18 in Thailand and 2) Specialist of a regular civil servant under the Department of Children and Youth the MSDHD Affair, specializing in the administration of the government system 4.0 for 15 people. One specialist of a retired civil servant from the Department of Children and Youth Affairs. And one specialist of a retired civil servant from the university, who is an expert working with the Department of Children's Affairs. Total number of specialist who answered questionnaires in this objective 2 were 17 people. A structured interview is a data collection method that the information of existed managerial administration of Social Welfare Homes for Children Aged 7-18. A open-ended questions for collecting the information of managerial administration towards bureaucracy system 4.0 (round 1) and closed-ended questions for collecting information of specialists’ opinion on managerial administration towards bureaucracy system 4.0. (round 2). Content analysis of data and descriptive statistics were analyzed.

The results shown that existed managerial administration of 12 Social Welfare Homes for Children Aged 7-18 in Thailand had operated their work and responsibility under the status assessment criteria of bureaucracy system 4.0 in all 6 categories namely: 1) leading the organization 2) strategic planning 3) focusing on service recipients and stakeholders 4) measurement, analysis, and knowledge management 5) focusing on personnel and 6) focusing on work operation. Meanwhile, specialists’ opinion on 3 goals on managerial administration towards bureaucracy system 4.0, namely open and connected government, citizen-centric government, smart and high performance government the level of consensus with median between 4.00 – 5.00 and the interquartile range was between 0.50 – 1.00 which mean that the specialists’ opinion are in the same direction.