THE ANALYSIS OF THE RISK FACTORS AFFECTING THE PERFORMANCE OF TRUCK DELIVERY DRIVERS IN BANGKOK METROPOLITAN AREA

Abstract

The objectives of this independent study were: 1) to explore internal risk factors, external risk factors, and work performance of capped delivery pickup truck drivers in the Bangkok Metropolitan area, 2) to compare different personal factors that affect the work performance of capped delivery pickup truck drivers in the Bangkok Metropolitan area, and 3) to investigate the risk factors affecting the work performance of capped delivery pickup truck drivers in the Bangkok Metropolitan area. The sample group used in this study comprised 407 capped delivery pickup truck drivers in the Bangkok Metropolitan area. The instrument used to collect data was a questionnaire. The statistics used to analyze data were frequency, percentage, mean, standard deviation, independent samples t-test, one-way ANOVA, and multiple regression analysis at
a statistically significant level of .05. The study results revealed that the overall internal risk factors and external risk factors were at a high level. The overall work performance of capped delivery pickup truck drivers in the Bangkok Metropolitan area was at the highest level. Differences in the personal factors of education level, work experience and monthly income affected the work performance of capped delivery pickup truck drivers whereas differences in gender and types of business had no effects on the work performance of capped delivery pickup truck drivers at a statistically significant level of .05. Moreover, it was found that internal risk factors and external risk factors both affected the work performance of capped delivery pickup truck drivers in the Bangkok Metropolitan area at a statistically significant level of .05.