Social Intelligence, Job Satisfaction and Organization Citizenship Behavior of Government Bank Staff in Bangkok

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Siripat Sevikul
Amara Ratakorn
Chaiyaset Promsri


The purpose of this research were to study (1) the social intelligence of government bank staff in Bangkok, (2) job satisfaction of government bank staff in Bangkok, (3) organization citizenship behavior of government bank staff in Bangkok. (4) the causal relationship of social intelligence and job satisfaction and organization citizenship behavior of the government Bank staff in Bangkok. Research Methodology was quantitative research. Questionnaires used to collect data from 600 staffs of government bank in Bangkok. The statistics used in the research were Mean, Standard Deviation and the Structural Equation Modeling.

The research results found that the overall Social Intelligence, Job Satisfaction and the Organization Citizenship Behavior of the Government Bank staff were at high level. The results of the hypothesis testing indicated that social intelligence had a direct influence on the organization citizenship behavior (DE = 0.14, p < 0.01) at statistical significance 0.01 (IE = 0.29, p < 0.01) and the predicted variance of social intelligence were 28.0 (R2 = 0.28) at moderate level. When combined, the coefficients of direct influence were 0.14 and 0.29, respectively, which was 0.43. This means that social intelligence had a significant influence on the good behavior of the organization. The result of this analysis was consistent with the results of the tests. The direct influence of social intelligence on job satisfaction. And job satisfaction leads to good corporate behavior. Social influences indirectly influence the well-being of the society. It supported the hypothesis of the research that: Social intelligence had a direct positive influence on job satisfaction. Social intelligence had a direct influence on good organizational behavior. Job satisfaction had direct influence. Positive organizational behavior and social intelligence had a positive indirect influence on organizational well-being behavior through job satisfaction.


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Sevikul, S., Ratakorn, A., & Promsri, C. (2019). Social Intelligence, Job Satisfaction and Organization Citizenship Behavior of Government Bank Staff in Bangkok. Ph.D. ocial ciences ournal, 9(3), 660-674. etrieved from
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