Team Building Model for Executives to Manage Operation Teams in Hospitals

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Khemmaya Kiniman
Nuchjaree Pakasat


This research article aimed at (1) studying the team building models for executives to manage operation teams in the hospitals and (2) providing a guideline for effective operation teams in the hospitals. This research was conducted with qualitative method. The sample group composed of hospital business organizations obtained Thai Quality Class Award (TQC). The data were collected from 8 key informants who were the executives in charge of team building in the hospitals which obtained Thai Quality Class Award (TQC) from 2007 to 2016 through an in-depth interview.

Findings are as follows: (1) the hospital executives had the same opinion on 5 important aspects consisting of the followings; Diverse Team, Transformational Leadership, Team Empowerment, Team Innovative Behavior, and Team Effectiveness. (2) proposing guidelines for effective operation teams in the hospitals consisting of the followings sub-components; Diverse Team and Transformational Leadership. The Team Innovative Behavior consisted of the following sub-components; Diverse Team, Transformational Leadership and Team Empowerment. And guidelines for empirical effectiveness of management team needed the following sub-components; Diverse Team, Transformational Leadership, Team Empowerment and Team Innovative Behavior. All aspects are important for improving and enhancing the competitiveness of hospital business, and could serve as guidelines to implement in the same way as those successful organizations which obtained Thai Quality Class Award and integrate the academic concept to their operation in order to support 20-year national strategic goal which aims at healthy people, happy staff and sustainable health system.


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Kiniman, K., & Pakasat, N. (2021). Team Building Model for Executives to Manage Operation Teams in Hospitals. Ph.D. In Social Sciences Journal, 11(1), 95-106. Retrieved from
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