The Development of a Competency Training Program for Accident Investigatory Personnel for Motor Non-Life Insurance Concerns
Article Sidebar
Main Article Content
Abstract
This research aimed to construct and develop competency training program for motor insurance claim surveyors. The research was divided into three processes namely (1) Study of the competencies necessary for the profession of the inspection of non-life (car accident) insurance through interviews the 374 sampling group and confirming the competencies of the motor insurance claim surveyors by focus group discussion with ten experts (2) Development of the training courses on the competencies necessary for the 3 stages namely; drafting the training course , assessment of the draft training course and development of the draft training course according to the evaluation results of the experts in development of competencies for profession of motor insurance claim surveyors of the non-life (car accident) insurance (3) Assessment of the training courses by testing on 30 non-life (car accident) insurance agents.
The training results revealed that the non-life (car accident) insurance agents had the knowledge testing scores of the statistical significance at the level of .05 in seven competencies namely; knowledge and conditions of the voluntary and compulsory car insurance contract, traffic and relevant laws, evaluation and appraisal of damage, solutions of the problems and decision-making, negotiation, human relations, and communication in English. And the motor insurance claim surveyors of the non-life (car accident) insurance had no different testing scores in competency on the accident inspection.
Article Details
Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
References
McClelland, D. C. (1973). Testing for competence rather than for intelligence. American Psychologist, 28(1), 1-14.
Nadler, L., & Nadler, Z. (1994). Designing training programs: The critical events model (2nd ed.). USA: Gulf.
Non-Life Insurance (No. 3) B. E. 2558. (2015). Royal Thai Government Gazette, 132(15 A), 32-40. [In Thai]
Promrat, J. (2010). The factors influencing non-life insurance in Thailand. Master’s thesis in economics, Srinakharinwirot University. [In Thai]
Sanamthong, E. (2017). Human resource management and development. Ramkhamhaeng University Press. [In Thai]
Swanson, R. A., & Holton, E. F. (2009). Foundations of human resource development. Berrett-Koehler.
Thai General Insurance Association. (2012). Summary of various types of standard insurance policies. Author. [In Thai]
Werner, J. M., & DeSimone, R. L. (2009). Human resource development (5th ed.). Thomson South-Western.
Wongthongdee, S. (2016). Human resource development. V. Print. [In Thai]