Inclusive Leadership, Work Engagement and Adaptive Performance of Dept Collector in Thailand
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Abstract
This research article aims to study (1) the level of inclusive leadership, work engagement, and adaptive performance of debt collectors, (2) the influence of inclusive leadership on the adaptive performance of debt collectors, and (3) the influence of work engagement on the adaptive performance of debt collectors. This study is a quantitative research. Data were collected from a sample group of 252 debt collection company employees from 3,483 companies. The research instrument was a questionnaire. The statistics used to analyze the data were mean, standard deviation and structural equation modeling analysis.
Findings are as follows: the inclusive leadership of debt collection company executives the work engagement and adaptive performance, the overall level was a high level. The inclusive leadership has a low direct influence on adaptive performance with a path coefficient of 0.227, and work engagement has a direct influence on adaptive performance of debt collectors at a moderate level, with a path coefficient of 0.641, which was statistically significant at the .01 level. The result was indicated that work engagement was the prominent predictor adaptive performance of debt collectors, while inclusive leadership could be utilized in conjunction to enhance contextual adaptability.
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Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
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