The Multiple Mediating Role Effect Of Supply Chain Integration Between Information Technology Capbalility and Firm Performance
Main Article Content
Abstract
This research article aims to (1) study the relationship between information technology capability, internal intergration, customers integration, suppliers integration and firm performance of small and medium-sized enterprises in the service sector in Lower Northern Region 1 and (2) examine the multiple mediating roles effect of internal integration, customers integration, and suppliers integration between information technology capability and firm performance. This is a quantitative research study using a questionnaire to collect data from a sample of 325 participants. Descriptive statistics were used to analyze the mean, percentage, standard deviation, and inferential statistics to analyze the structural equation model.
Findings are as follows: (1) the information technology capability has the highest effect on firm performance (TE = .845), followed by suppliers integration (TE = .345), customers integration (TE = .168), and internal integration (TE = .127), respectively. (2) internal integration, customers integration, and suppliers integration as a partial multiple mediator between information technology capability and firm performance, with statistical significance at the .001 level.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
References
รัฐนันท์พงศ์ วิริทธิ์ธร. (2561). การพัฒนาระบบสารสนเทศเพื่อการเพิ่มขีดความสามารถในการแข่งขันของธุรกิจขนาดกลางและขนาดย่อมในเขตภาคเหนือของประเทศไทย. วารสารการจัดการ, 7(2), 47-63.
สำนักงานคณะกรรมการส่งเสริมวิทยาศาสตร์ วิจัยและนวัตกรรม. (2563). เจาะลึกปัญหาของธุรกิจ SMEs ผ่านการใช้เทคโนโลยีสารสนเทศ. https://researchcafe.tsri.or.th/in-depth-the-problems-of-smes/
สำนักงานบริหารยุทธศาสตร์สำหรับกลุ่มจังหวัดภาคเหนือตอนล่าง กลุ่มที่ 1. (2564). การจัดทำแผนพัฒนากลุ่มจังหวัดภาคเหนือตอนล่าง 1 (2566-2570). http://www.osmnorth-s1.moi.go.th/news/23
สำนักงานส่งเสริมวิสาหกิจขนาดเล็กและขนาดกลาง. (2568). รายงานสถานการณ SME ป 2568. https://www.sme.go.th/ uploads/file/20240520-095833_Situation_ReportofMSMEs_in_2023.pdf
Abdallah, A. B., Rawadiah, O. M., Al-Byati, W., & Alhyari, S. (2021). Supply chain integration and export performance: The mediating role of supply chain performance. International Journal of Productivity and Performance Management, 70(7), 1907-1929.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182.
Cohen, W., & Levinthal, D. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152.
Comrey, A. L., & Lee, H. B. (1992). A first course in factor analysis (2nd ed.). Lawrence Erlbaum Associates.
Dahiya, D., & Mathew, S. K. (2016). IT assets, IT infrastructure performance and IT capability: A framework for e-government. Transforming Government: People, Process and Policy, 10(3), 411-433.
Devaraj, S., Krajewski, L., & Wei, J. C. (2007). Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain. Journal of operations management, 25(6), 1199-1216.
Espino-Rodriquez, T. F., & Taha, M. G. (2022). Supplier innovation in supply chain integration and sustainable performance in the hotel industry. International Journal of Hospitality Management, 100(4), 103103.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Fuchs, C., Beck, D., Lienland, B., & Kellner, F. (2018). The role of IT in automotive supplier supply chains. Journal of Enterprise Information Management, 31(1), 64-88.
Ganbold, O., Matsui, Y., & Rotaru, K. (2021). Effect of information technology-enabled supply chain integration on firm's operational performance. Journal of enterprise information management, 34(3), 948-989.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Uppersaddle River: Pearson Prentice Hall.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.
Hayes, N. (2013). Doing qualitative analysis in psychology. Psychology Press.
Hussain, M., Al-Aomar, R., & Melhem, H. (2019). Assessment of lean-green practices on the sustainable performance of hotel supply chains. International Journal of Contemporary Hospitality Management, 31(6), 2448-2467.
Irfan, M., & Wang, M. (2019). Data-driven capabilities, supply chain integration and competitive performance: Evidence from the food and beverages industry in Pakistan. British Food Journal, 121(11), 2708-2729.
Jin, B. (2006). Performance implications of information technology implementation in an apparel supply chain. Supply Chain Management: An International Journal, 11(4), 309-316.
Khanuja, A., & Jain, R. K. (2022). The mediating effect of supply chain flexibility on the relationship between supply chain integration and supply chain performance. Journal of Enterprise Information Management, 35(6), 1548-1569.
Kyagante, F., Tukamuhabwa, B., Makepu, J. N., Mutebi, H., & Waiswa, C. (2024). The mediating role of information integration: Information technology capabilities and supply chain resilience in Ugandan agro-food processing firms. Continuity & Resilience Review, 6(1), 28-47.
Leuschner, R., Rogers, D. S., & Charvet, F. F. (2013). A meta‐analysis of supply chain integration and firm performance. Journal of supply chain management, 49(2), 34-57.
Li, G., Yang, H., Sun, L., & Sohal, A. S. (2009). The impact of IT implementation on supply chain integration and performance. International journal of production economics, 120(1), 125-138.
Nunnally, J. (1978). Psychometric Theory. McGraw-Hill.
Shou, Y., Li, Y., Park, Y. W., & Kang, M. (2017). The impact of product complexity and variety on supply chain integration. International Journal of Physical Distribution & Logistics Management, 47(4), 297-317.
Singh, K., & Pillai, D. (2022). Corporate governance in small and medium enterprises: A review. Corporate Governance, 22(1), 23-41.
Yao, W., & Li, L. (2023). Information technology capability, open technological innovation and firm growth. Plos one, 18(10), e0291227.
Yu, Y., Huo, B., & Zhang, Z. (2021). Impact of information technology on supply chain integration and company performance: Evidence from cross-border e-commerce companies in China. Journal of Enterprise Information Management, 34(1), 460-489.
Zeng, M., & Lu, J. (2021). The impact of information technology capabilities on agri-food supply chain performance: The mediating effects of interorganizational relationships. Journal of Enterprise Information Management, 34(6), 1699-1721.
