FACTORS THAT EFFECT THE COMPETENCY AND ORGANIZATION CITIZENSHIP BEHAVIOR OF PEST CONTROL BUSINESS IN THAILAND
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Abstract
The purpose of this study was to determine the contributing factors influencing operator competency and organizational citizenship behavior of pest control businesses in Thailand. By collecting data from 440 samples which were the pest control businesses in Thailand and Using Structural Equation Model (SEM) for statistical analysis.
The results showed that: The factors as follows: relationship quality, knowledge management and integrated pest management had a positive influence on the operator competency directly. Besides, Operator competency, relationship quality and knowledge management had a positive influence on organizational citizenship behavior directly.
Article Details
Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
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