A Competency Development Model of Building Managers in Large Commercial Office Building Management Service Business in the Digital Era

Abstract

DOI : 10.14456/pnuhuso.2025.28

      This research aimed to: 1) investigate the components of competency development for building managers; 2) develop a competency model for building managers; and 3) create a guideline manual for the competency development of building managers in the large office building management service business in the digital era. The research employed the Delphi technique and focus group discussions as its methodological framework. Data were collected from 19 experts and qualified professionals through purposive sampling. The research instruments consisted of in-depth interviews in the first round and closed-ended questionnaires with a 5-point rating scale in the second and third rounds. The collected data were analyzed using median and interquartile range statistics.

       The findings revealed a competency model for building managers in large office building management service business in the digital era, comprising three dimensions and eleven core components: 1. Knowledge Dimension, with four core components K1) knowledge of building and facility management K2) knowledge of building safety and standards K3) knowledge of technology K4) knowledge of business and services management 2. Skills Dimension, with three core components: S1) organizational management skills S2) communication and interpersonal skills S3) technology literacy and utilization skills 3. Personal Attributes Dimension, with four core components:  A1) visionary leadership A2) positive attitude and mindset A3) interpersonal relationship building A4) work ethic and integrity Each core component encompassed a total of 25 sub-components relevant to the context of the digital era.  This work led to the development of the competency model and the guideline manual. The model received unanimous agreement on its suitability and applicability during the focus group discussions. Furthermore, the evaluation of the developed guideline manual indicated that all experts agreed on its appropriateness and potential for practical application.