ORAGANIZATIONAL CLIMATE IN THAI PRIVATE HOSPITALS IN THE EASTERN REGION OF THAILAND

Abstract

This reThis research aimed at explored dimensions of organizational climate, practices and techniques operated to enhance the positive organizational climate, and investigated benefits in selected private hospitals accredited with HA standard recognition in the Eastern region of Thailand. The design of this study is qualitative research. About 5 HR managers and 1 deputy managing director having at least five years of work experience in Thai private hospitals accredited with HA standard recognition. Purposive sampling technique was used to identify the participants. The data collection method in this study is a semi-structured interview. To code and categorize the gained data systematically, ATLAS.ti 6.2 which is the qualitative software for data analysis was performed to pattern the themes. This study revealed that there were 5 dimensions of organizational climate. These include 1) Having charismatic leadership, 2) Pleasant workplace providing good safety and work-supporting facilities, 3) A staff caring workplace, 4) A workplace promoting open communication, and 5) Workplace unity, rules and regulations. The study found that the HR managers in hospitals use of six practices and techniques which were shared: 1) Going through five steps of organizational climate process, 2) Arranging engagement activities, 3) Cultivating valuable spiritual awareness, 4) Scheduling and calling of meetings, 5) Managing staff diversity, and 6) Noticing and addressing problems. Four benefits gained from having the current organizational climate in place consisted of, 1) Impressing customers through excellent standards of service quality, 2) Ensuring a high rate of staff retention, 3) Being able to notify problems and providing quick response, and 4) Reducing recruiting and training costs for training new employees.