Future of Public Service Work & Skills

Abstract

Future of Work is the word demonstrating the impact of technology advancements on job changes, some jobs will be eliminated by automation, work models of some jobs will be changed and that also changes the ways of people life. In the context of public sector operations, technological advancements can be anticipated and appropriate technologies selected in alignment with the organization's context, thereby supporting future technological transitions. This approach aims to create high-value public sector employment (High Value Jobs) and promote the development of the government as an innovation-driven organization. It fosters integration and interconnection among various agencies, functioning as a unified entity. Services are modernized and accessible without limitations of time, location, or language. Moreover, the public sector is open to full citizen participation and ensures the systems are well-maintained, secure, stable, and consistently operational. As an example, FinTech demonstrates the technology changes in the world of financial operation system. People do transactions via application on mobile phones, bank branches are closed, the nature of work of bankers in the branches will be terminated by automation. Those working in the branches have to be reskilled to do other jobs i.e. financial consultants. Other than FinTech, there are InsurTech denoting the technology changes the insurance industry. Internet of Things, Artificial Intelligence, Machine Learning, Telematics also facilitate the risk calculation of the insurance industry. The similar situation also happens in the world of public service work.

          Technology advancement is not only one factor affecting the public service sector, but also various factors in the current situation including public governance concept i.e. open, effective, efficient, responsive, participative government, etc. This paper studies the future of public service work and skills and also provide some recommendations towards the future so that the departments and ministries will be equipped with right workforce to perform their duties for the sake of the country.