The Role of Partnership Quality, Trust, Perceived Commitment, and Perceived Risk on Successful Outsourcing Relationships
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Abstract
This paper proposes that there is a moderating role played by perceived risk on the impact of partnership quality, trust and perceived towards successful outsourcing relationship of air conditioning system maintenance service for hotels in Thailand. A total of 528 questionnaires were distributed, of which 489 completed surveys (92.61%) were usable for quantitative analysis. The data collection process was completed within three months between July-September 2021. Data were collected through online and onsite survey processes and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The result of PLS-SEM analysis confirmed that partnership quality, trust, and perceived commitment has a positive impact on outsourcing relationships. On the other hand, perceived risk moderates the relationship between partnership quality, trust, perceived commitment, and successful outsourcing relationships. Discussion and limitations are presented in this paper.
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