Synthesis of Electronic Government Service

Abstract

Currently, digital technology is being applied in government service. This is because digital technology can help solve problems in document storage and accessing documents efficiently. In addition, government personnel can work anywhere, anytime. Therefore, in order to maximize the benefits of public services. The government has therefore enacted the Electronic Government Operations Act, B.E. 2022. This law is the central law regarding electronic government service. To encourage government operations and government services to be transformed into a digital system in line with current technological developments, facilitating and reducing the cost burden of citizens in dealing with government officials, requesting approval, Permit, registration, registration, notification for public business operations, receiving money and issuing receipts from the agency. Including being able to reduce costs and increase efficiency in government operations in performing duties flexibly, fast and reduce corruption problems. Therefore, this law is important in moving government services forward into the era of completely digital government, to be consistent with the current context of technological development.

Conducting government service in accordance with the Electronic Government Operations Act, B.E. 2022 will have a positive impact on government service in the field of 1) Increasing the country's digital capabilities by using technological tools to create innovations in production and service, to reduce storage problems document loss and document retrieval. 2) Improve the quality of life of citizens by being able to contact government agencies easily, conveniently, and quickly and reduce the burden on citizens in various areas. Including being able to submit documents via electronic means. Helping citizens gain more convenience in dealing with government agencies. 3) Develop career skills in the use of information technology among government personnel in order to keep up with changes in the digital age. In terms of working and responding to the needs of the people more efficiently. 4) Create security for document information because documents are important to the organization. The document management system therefore has a format for specifying access rights. safety control to prevent use from people with bad intentions to access the database system. and 5) Reduce the amount of paper and document files used by changing from an offline document storage room to an online system. This leads to the process of storing documents in electronic form to help reduce the problem of wastage of resources in the future.