อิทธิพลของคุณภาพสารสนเทศต่อการใช้งานระบบ ความพึงพอใจของผู้ใช้งาน และประโยชน์สุทธิของผู้ใช้งานระบบบริหารจัดการลานตู้ของท่าเรือกรุงเทพ
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Abstract
The purposes of this research were to study (1) the influence of the factors of information
quality, content, accuracy, format, completeness and timeliness on the use of the CTMS
(Container Terminal Management System), (2) the influence of factors on user satisfaction, i nformation quality, and the use of the CTMS, and (3) the influence of factors on user net benefits, use, and user satisfaction of CTMS. The research instrument was a questionnaire which collected from 148 users at Bangkok Deep Water Seaport and analyzed using techniques of descriptive statistics, frequency distribution, percentage, mean, standard deviation and path analysis. The results found that information quality in the dimensions of format had a positive and direct influence on system usage, information quality in the dimensions of completeness had a positive and direct influence on system usage, information quality in the dimensions of timeliness had a positive and direct influence on system usage, information quality in the dimensions of content
had a positive and direct influence on user satisfaction, information quality in the dimensions of accuracy had a positive and direct influence on user satisfaction, information quality in the dimensions of completeness had a positive and direct influence on user satisfaction, information quality in the dimensions of timeliness had a positive and direct influence on user satisfaction, information usage had a positive and direct influence on user satisfaction, system usage had a positive and direct influence on net benefit; and user satisfaction had a positive and direct influence on user net benefit.
Article Details
Each publish articles were copyright by Phranakorn Rajabhat University
Any contents which appeared in each articles in the journal were authors personal opinion. It did not relate to Phranakorn Rajabhat University and other instructors in the university. Each authors would take responsibility on their articles. If there are any mistake, the authors will take responsibility themselves
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