Desirable Human Resource Development Model of Hotel Business in Lao People’s Democratic Republic
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Abstract
This study aimed to explore elements and driving factors of desirable human resource development model of hotel business in Lao PDR, while its results would translate in to efficient hotel business performance and serve as human resource development and management guideline towards preparedness for services. This would then be a basis for strengthening business and enhancing the country's sustainable competitiveness in the future. The constructivism and phenomenological strategies of inquiry were used by the author, and the interview form was the research tool for interviewing key informants. They are 22 key informants providing in-depth data on human resource development in hotel business in Lao PDR. Data analysis triangulation verified the reliability of collected data.
The study results indicated that human resource development elements in hotel business in Lao PDR included organizational analysis, assessment, design and tool, implementation, evaluation. It was also found that driving factors of human resource development had 2 dimensions: human resources (executives and employees) and organization (policies, systems, information technology, incentives and laws rules regulations). To enhance contextually appropriate desirable human resource development, hotel business in Lao PDR needs to apply both key elements revealed in the study results and driving factors of human resource development so that sustainability can be achieved.
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