People Service Efficiency of The Local Registry Office of Bang Khun Thian District, Bangkok

Abstract

The objectives of this study were to 1) study the degree of efficiency in people service of the local registry office of Bang Khun Thian District, Bangkok,        2) Compare the efficiency in people service of the local registry office of Bang Khun Thian District, Bangkok according to classification based on personal factors. The sampling used in this study was 380 people who received the service of the local registry office of Bang Khun Thian District, Bangkok. The sample size was calculate using the Taro Yamane scientific formula (Yamane, 1973). The tools used was questionnaire. Statistical analysis consisted of percentage, mean, standard deviation, the hypothesis testing was done with T-test, One-way ANOVA and LSD (Least significant difference test).                                           

The results of the study showed that 1) The degree of efficiency in people service of the local registry office of Bang Khun Thian District, Bangkok factors found that, in general, people were satisfied at high level (𝑥̅ = 4.37) When focusing on each particular aspect, it was found that the highest mean scores were: first, the service process (𝑥̅ = 4.67) The aspect that gained the lowest mean score was of the service channels (𝑥̅ = 4.05) 2) The services efficiency to people of the local registry office of Bang Khun Thian District, Bangkok according to classification based on personal factors found that there were significant differences in gender, educational level, occupation and average monthly income were not significantly different. However, when classifying by age, it was found that the service efficiency to people of the local registry office of Bang Khun Thian District, Bangkok as a whole, were significantly different at the 0.05 statistical level.