Guidelines for Developing the Efficiency of Collecting Rent for Treasury Properties of the Treasury Office of Surat Thani Province

Abstract

This research aims to 1) study the process of collecting rent for treasury properties of the treasury office of Surat Thani province, 2) study the general conditions of collecting rent for treasury properties of the treasury office of Surat Thani province, and 3) develop guidelines for increasing the efficiency of collecting rent for treasury properties of the treasury office of Surat Thani province. This research was a mixed method research using qualitative and quantitative research using statistics including percentages, mean and standard deviations. There were 14 officers of the treasury office of Surat Thani province who were assigned to be co-researchers and provide key information. Because they are understand the context of their work.  and will be able to actually apply guidelines for increasing efficiency in collecting royal property rentals at the Surat Thani Area Treasury Office.

The research results found that 1) the process of collecting rent for treasury properties of the treasury office of Surat Thani province is that the office will send a letter informing the rent and payment channels with payment methods to tenants. Tenants can choose the payment method that is convenient for them. 2) The general conditions of collecting rent for treasury properties of the treasury office of Surat Thani province found that there are still tenants who are in arrears. The officers are knowledgeable and have good interpersonal skills. The office has an appropriate environment, tools, and equipment. Most tenants have knowledge and understanding about rent payments. 3) Guidelines for increasing the efficiency of collecting rent for treasury properties of the treasury office of Surat Thani province The research findings were synthesized in the model of PPCC. The TRD Smart Rent Collection plan is a guideline to increase the efficiency of rent collection at the treasury office of Surat Thani province. It consists of 1) Public relations increasing channels for public relations both at the office and via social media. 2) Payment systems and channels creating a system to automatically accept payments and send receipts. 3) Check, adding a schedule for visiting the rental area to meet, follow up, inquire, and collect rent. 4) Contact, increasing communication channels to cover all types of online media. Suggestions for implementation include: 1) The Treasury Department should support the Treasury Area Offices to use the TRD Smart Rent Collection: PPCC model to increase efficiency in collecting rent on Crown property. 2) Agencies responsible for collecting government revenue can use the TRD Smart Rent Collection: PPCC concept as a guideline to increase efficiency in revenue collection.