The Development of a Digital Health Service System by the Medical Division of Chiang Rai Municipality

Abstract

This study aims to 1) develop a digital system for delivering health services to citizens within Chiang Rai Municipality, Chiang Rai Province, and 2) enhance the health service capacity of the Medical Division under the municipality. This study adopts a qualitative methodology, utilizing the design thinking method. The study engaged four key stakeholder groups: municipal executives, medical division personnel, village health volunteers, and local residents. Data were collected through interviews, focus group discussions, and surveys.

The findings reveal two major outcomes. First, the study highlights the development of an integrated governance mechanism through a working committee composed of relevant departments within the municipality. This mechanism ensures the continuous and effective operation of the “Borri Gaan Duai Jai” application and enhances public accessibility to health services of medical division. Second, the creation of a mobile application titled “Borri Gaan Duai Jai” significantly improves access to health services. The application enables citizens to communicate with medical personnel, perform self-health assessments, report communicable diseases in their community, request services from public health centers, and access assistive medical devices.