Structural Equation Analysis of Knowledge Management Impacting Organizational Performance through Employee Development in Thailand's Hotel Industry
Article Sidebar
Main Article Content
Abstract
This research’s objectives are 1) to investigate the structure of knowledge management, employee development, and organization performance in Thailand's hotel industry; 2) to create a model of the structure of knowledge management, employee development, and organization performance in Thailand's hotel industry; 3) to test the model of the structure of knowledge management, employee development, and organization performance in Thailand's hotel industry against empirical data; and 4) to investigate the promoting of knowledge management in Thailand's hotel industry. The researcher used a mixed-methods approach, combining quantitative and qualitative methods. In the quantitative research, use the accidental sampling technique to sampling 418 cases from the hotel staff who working for four-star hotel in Thailand.
The result indicated that the data was analyzed with the confirmatory factor analysis (CFA) of knowledge management Impacting organizational performance through employee development in Thailand's hotel industry have coherence with an empirical data. Knowledge management has a positive direct effect on employee development; and employee development has a positive direct effect on organization performance; and knowledge management has a positive indirect effect on organization performance which is mediated by employee development. Likewise, the results of the qualitative method using a focus group found that in order to promote knowledge management, employees' competencies should be developed in 3 areas: 1) presentation competency; 2) coaching competency; and 3) a good attitude in development competency, resulting more efficiency of organization performance.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
ลิขสิทธิ์
References
ปัญญา ธีระวิทยเลิศ. (2016). เทคนิคการสนทนากลุ่ม (Focus Group) ที่มีประสิทธิภาพ. วารสารสถาบันวิจัยญาณสังวร มหาวิทยาลัยมหามกุฏราชวิทยาลัย, 7(2), 284-289.
Al-Hakim, L. A. Y., & Hassan, S. (2014). Who are the crew members on implementation of knowledge management strategies to enhance innovation and improve organizational performance. Journal of Resources Development and Management, 3, 54-63.
Barkema, H. G., Baum, J. A., & Mannix, E. A. (2002). Management challenges in a new time. Academy of Management Journal, 45(5), 916-930.
Bollen, K. A. (1989). Structural equations with latent variables. Oxford: 1989 John Wiley & Sons, Inc.
Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611.
Drucker, P. F. (1988). The Coming of the New Organization. Harvard Business Review, 66, 45-53.
Dworkin, S. L. (2012). Sample Size Policy for Qualitative Studies Using In-Depth Interviews. Archives of Sexual Behavior, 41(6), 1319-1320. doi:10.1007/s10508-012-0016-6
Guion, L., Diehl, D., & McDonald, D. (2011). Triangulation: Establishing the Validity of Qualitative Studies. EDIS, 2011(8), 1-3. doi:10. 32473/edis-fy394-2011
Holjevac, I. A. (2003). A vision of tourism and the hotel industry in the 21st century. International Journal of Hospitality Management, 22(2), 129-134.
Jørgensen, F., Boer, H., & Laugen, B. T. (2006). CI Implementation: An Empirical Test of the CI Maturity Model. Creativity and Innovation Management, 15(4), 328-337. https://doi.org/10.1111/j.1467-8691.2006.00404.x
Kim, T. T., Yoo, J. J. E., & Lee, G. (2011). The HOINCAP scale: measuring intellectual capital in the hotel industry. The Service Industries Journal, 31(13), 2243-2272.
Kline, R. B. (1998). Structural equation modeling. New York, NY: Guilford.
Krueger, R. A., & Casey, M. A. (2002). Designing and conducting focus group interviews. Retrieved from https://www.eiu.edu/ihec/Krueger-FocusGroupInterviews.pdf
Nyumba, T. O., Wilson, K., Derrick, C. J., & Mukherjee, N. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and evolution, 9(1), 20-32.
Steers, R. M., & Porter, L. W. (1974). The role of task-goal attributes in employee performance. Psychological Bulletin, 81(7), 434.
Suveatwatanakul, C. (2022). Service quality development to strengthen visa service company’s brand loyalty in Thailand. The Golden Teak: Humanity and Social Science Journal, 28(4), 194-206.
Suveatwatanakul, C. (2023). A study of employee experience factors among cabin crew of a full-service airlines in Thailand. The Golden Teak: Humanity and Social Science Journal, 29(3), 161-177.
Takeuchi, H., & Nonaka, I. (2000). Classic work: Theory of organizational knowledge creation. In D. Morey, Maybury, M. T., & Thuraisingham, B. (Eds.), Knowledge management: classic and contemporary works (pp. 139-182). Massachusetts, MA: The MIT Press.
Young-Thelin, L., & Boluk, K. (2012). A case study of human resource practices in small hotels in Sweden. Journal of Human Resources in Hospitality & Tourism, 11(4), 327-353.