Management of the Public System of Taxi Service by the Department of Land Tranportation


  • เกรียงศักดิ์ แสงสว่าง
  • กฤษณา ไวสำรวจ


Management, of the Public Taxi Service, Department of land Transportation


This article aims to study 1) Management of taxi system by Department of Land Transport. 2) To study the main factors that are problematic in managing of Taxi Service system and 3) to study the guidelines for managing the Taxi service system of Department of Land Transport. This research is a descriptive analysis, using mainly qualitative method and data collected principally from the factual happening through in-depth interview from those with direct experience in the system of taxi service and by the method of focus group. The result of the study found that (1) Management of Public Taxi system by Department of Land Transport carries out registration of taxicab and driver license, according to the vehicle Act. (2) Elements leading to major problems in managing public Taxi service consist of numerous complaints to the public taxi service; conflicting situation between Department of Land Transport and the Ministry of Digital Economy and Society in particular, the competition from the new and innovative Taxi service system of UBER Company. (3) guidelines on the control system of taxi service actually does not have specialized organization responsible for it in a serious way. Law and regulations related to or appropriate methods of crime prevention in Taxi service still are inadequate. With lack of coordination within Department of Land Transport, it still cannot enforce all taxis to install the GPS system due to the Department’s unpreparedness in many areas or not ready in managing the system. Despite Public complaints on using taxis service and use of media to solve the problems, involving several channels offered for filing complaints, the Department still cannot deliver immediate service to the public who use taxi service legally. Resulting in many taxi service customers prefer to express their displeasure or made complaint through available social media rather than directly to the Department because their problems are better solved and explained immediately than filing complaints directly to responsible officials of the Department. Suggestions for the management system of public Taxi service are: 1) Need of Policy formulation to solve the problems in management with focus on following, controlling public taxi drivers to abide by law. 2) Policy planning and management of Taxi system should be more efficient in service of public complaint and 3) management of cooperation between public and private entrepreneurs should be improved in particular, to modernize development in information technology in the present context of multiple dimensions of competitiveness in services, so the users of Taxi would choose the best taxi services available to them.


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How to Cite

แสงสว่าง เ., & ไวสำรวจ ก. (2019). Management of the Public System of Taxi Service by the Department of Land Tranportation. Research and Development Journal Suan Sunandha Rajabhat University, 10(1), 46. Retrieved from