The Public Service Quality of Phetchabun Provincial Administrative Organization

  • Teeraphat Kitjarak 0944239141
  • Duangjai Pintamul
  • Darngnapasorn Na Pombejra
  • Arun Sonchai
  • Supachai Tritose
Keywords: quality, service, Provincial Administrative Organization, Phetchabun

Abstract

The evaluation the peoples’ satisfaction towards the public service of Phetchabun Provincial Administrative Organization. Collect data from 409 people was the questionnaire. The data were analyzed by the applications of frequency distribution, percentage, mean, and standard deviation. And for the open-ended questions, the data were analyzed by the conclusion and description, findings revealed that the total average of peoples’ satisfaction towards the public service of Phetchabun Provincial Administrative Organization was in the highest level (  = 4.51, S.D. = 0.58). The average satisfaction was 90.25 percent. When considering each item ordered from the highest to the least, they were 1) the repair of road surfaces in the transportation and the agriculture 2) the public health work 3) the tax and income and 4) the groundwater well-drilling and the renovation of the water storage for consumption, respectively.  The score of public service quality in the second aspect was 9 out of 10.

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Published
2020-12-27
How to Cite
Kitjarak, T., Pintamul, D., Na Pombejra, D., Sonchai, A., & Tritose, S. (2020). The Public Service Quality of Phetchabun Provincial Administrative Organization. Research and Development Journal Suan Sunandha Rajabhat University, 12(2), 128-136. Retrieved from https://so05.tci-thaijo.org/index.php/irdssru/article/view/242286
Section
Research Articles