Association between psychosocial work environment and job stress among non-medical staff in a hospital


  • Savinee Tantivutekun
  • Natthani Meemon
  • Darunee Phukao
  • Phakkanun Chittham


Psychosocial work environment, Job stress, Non-medical staff in hospitals, Management Standards Model, The Health and Safety Executive


              This cross-sectional study aimed to investigate the relationship of individual characteristics and organizational psychosocial work environment with job stress among non-medical staff working in a hospital. The sample of the study included 671 non-medical staff members in the department of Division of Facilities and Environmental Management, Siriraj Hospital. Data were collected using the Job Stress questionnaire and the Health and Safety Executive Management Standards Indicator Tool to measure the psychosocial characteristics of the organization in terms of job demands (Demands), the ability to control one’s own work (Control), social support in the organization (Support), relationships with other members (Relationships), clarity of role (Role) and awareness of organizational change (Change).

          The study results revealed that the particular stress indicators that had highest ratings from the respondents included: the respondents were burned out at work (Mean = 3.06, SD = 1.03), had little time to finish a large volume of work (Mean = 3.02, SD = 1.07), and felt guilty when they took days off (Mean = 2.98, SD = 1.20).

          The results from multiple linear regression indicated that no individual characteristics were associated with job stress, while three organizational psychosocial characteristics, including job demands ((b = 0.598), role (b = 0.135) and relationships (b = 0.132), were found to be statistically significantly associated with job stress at a significant level of 0.05. The respondents who perceived a higher level of job demand, perceived a clearer job role, and had a poorer relationship with the others in the organization were more likely to have a higher degree of job stress when compared to their counterparts. The three psychosocial characteristics of the organization could explain 46.4% of the proportion of variance in job stress.


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How to Cite

Tantivutekun ส. ., Meemon ณ., Phukao ด., & Chittham ภ. (2020). Association between psychosocial work environment and job stress among non-medical staff in a hospital. Research and Development Journal Suan Sunandha Rajabhat University, 12(1). Retrieved from



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