GUIDELINES FOR CREATING READINESS TO USE PERFORMANCE EVALUATION USING KEY PERFORMANCE INDICATORS (KPIS) OF CIVIL AVIATION TRAINING CERTER: FLIGHT TRAINING CENTER

Abstract

This research has the following objectives: first, to investigate the level of perception, knowledge, understanding, and factors supporting personnel preparation by using KPIs to evaluate their performance; second, to examine the readiness of using KPIs management system to evaluate personnel’s performance; third, to study the preparation procedure of using KPIs in practice. Mixed-method research was employed including qualitative and quantitative. Data were collected by using in-depth interviewing with 14 executives, and by using questionnaire with 81 managers and officers of CATC: Flight Training Center.

The results indicated that the perception level of personnel towards utilizing KPIs evaluating system was high (X ̅ = 3.58, SD = 0.63). The personnel’s knowledge & understanding level towards the evaluating system was high (X ̅ = 3.62, SD = 0.66). The level of overall factors of the organization to support the readiness of utilizing KPIs evaluating system was moderate (X ̅ = 3.32, SD = 0.68). Secondly, the executives of CATC has good level of knowledge, understanding and readiness to use the system. In particular, some issues such as knowledge and understanding, public relation lack of continuity. Thirdly, the organization should provide training courses to enhance knowledge & understanding of overall KPIs, KPIs development, scoring methods, and evaluation form for all ranks of officers. These supporting factors would enhance employees’ readiness to use the system.