Applicability of New Public Management Principles in Management of the Ministry of Foreign Affairs: An Analysis of Passport Servicing

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Nattakan Samranjit
Amnuay Boonratmaitree
Hhakuan Choopen
Raschada Jiwalai

Abstract

This research aims (1) to study the application of the New Public Management concepts in Thailand and abroad (2) to study the application of the New Public Management principles in passport services, and (3) to seek the application of the New Public Management principles in electronic passport the Ministry of Foreign Affairs. This research is a qualitative research method.


The research found that;


1. The application of the New Public Management concepts in various countries around the world including Thailand show exhibits difference levels of success depending on context of each country. Many countries clearly introduce the New Public Management concepts including privatization with emphasis on performance based management, people-centered management.


2. The application of the New Public Management principles in the field of passport services undertaken by the Ministry of Foreign Affairs of Thailand covers an increase of public access for passport services, an innovation on public services, a strengthened production of passports to be readily available for the people, an introduction of electronic passports, and an outsourcing of passport services.


3. A success factor for the application of the New Public Management principles in passport services includes public accessibility to the passport services, performance of passport services and quality of public service.

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How to Cite
Samranjit, N., Boonratmaitree, A., Choopen, H., & Jiwalai, R. (2020). Applicability of New Public Management Principles in Management of the Ministry of Foreign Affairs: An Analysis of Passport Servicing. Ph.D. ocial ciences ournal, 10(1), 87-103. etrieved from https://so05.tci-thaijo.org/index.php/phdssj/article/view/148591
Section
Research Article

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