The Satisfaction of the Physicians with the services of Bangkok Biomaterial Center

Abstract

The Bangkok Biomedical Center, under the patronage of Royal Highness Princess Galyani Vadhana Krom Luang Naradhiwas Rajanagarindra, Department of Orthopedic Surgery, Faculty of Medicine, Siriraj Hospital, Mahidol University, is a center for producing bones and tissues from deceased donors. It provides services to surgeons in various hospitals throughout the country to enhance the capabilities of the Bangkok Biological Center. The objective of this study was to examine the satisfaction of doctors who received services, focusing on the service quality of the Bangkok Biological Center. The study included surgeons specializing in orthopedic surgery, surgery, and ophthalmology. A questionnaire was used as the research tool, with a total sample group of 150 individuals divided into three areas: product quality (16 questions), service (14 questions), and satisfaction (8 questions) – making a total of 38 questions, which underwent content validity checks by experts. The questionnaires were distributed in both document and Google form formats. Present the findings, including frequency, percentage, mean, and standard deviation. A total of 111 questionnaires were completed, constituting 96.52 percent of the total sample, representing 96.52 % of the sample group. The findings indicated a high level of satisfaction among physicians with the services provided by the Bangkok Biological Center. The highest satisfaction was observed in the service category, with an average rating of 4.71, followed by product quality and work capabilities, both with an average rating of 4.67. Overall satisfaction of physician recipients with the service quality of the Bangkok Biological Center, considering product quality, service, and work capabilities, was at the highest level.