แนวทางการใช้สื่อสังคมออนไลน์เพื่อป้องกันความเสี่ยงและเพิ่มประสิทธิภาพ ในการปฏิบัติงานสำหรับอาสาสมัครสาธารณสุขประจำหมู่บ้านของโรงพยาบาล ส่งเสริมสุขภาพประจำตำบลบ้านลาดยาวในสถานการณ์การแพร่ระบาด ของโรคติดต่อและสถานการณ์ปกติ Guidelines for Using Social Media to Prevent Risks and Increase Operational Efficiency for Village Health Volunteers at Lat Yao Health Promoting Hospital in Communicable Epidemic and Normal Situations

Abstract

           The objectives of this research were 1) to study the basic information of administration of village health volunteers, 2) to study guidelines for the implementation of social media for reducing operational risk both in disease outbreak situations and normal situations, and 3) to study the outcome of using social media guideline for reducing operational risk guideline of village public health volunteers to Ban Lat Yao Sub-District Health Promoting Hospital. This research used mix method both of Quantitative by using structured interview on sample group and focus group for collect the communication system and guide to the apllication of online social media and Qualitative methods by using questionaire. The sample group was 75 Village Health Volunteers of Ban Latyao, Latyao District, Nakhon Sawan Province.

           The results showed that:    1. There were 75 village volunteers which divided into 6 villages, there were 50 people can use smartphone and social media applications, and 25 people did not use smartphone. Some people can use Line in communication but have less skills in using phones’ camera including record in online format, most people used to send documents to Health Promoting Hospital rather than send it online because of budget and internet connection and guideline for using online social media for preventing the risk in working for Village Health Volunteer consisted of 3.   2. The social media guideline consists of Line application, photography, scanning, scanning program, email for communication, file transfer and attached technique, and storage.   3. The results of implementation of social media guideline found that trainee have high satisfaction in overall.