Improving transport management efficiency to reduce costs in logistics systems ABC company case study

Abstract

       This research aimed to study the problems and propose guidelines for improving transportation management efficiency to reduce logistics costs at ABC Company. This is a qualitative research study using the fishbone diagram and the PDCA quality process to analyze the factors contributing to delays and high costs, including personnel, methods, materials, tools, environment, and management, as well as the need for continuous improvement and development.

        The findings revealed that: before transportation, the highest cost was packaging, followed by storage and internal handling at the origin. After transportation, the main cost was the freight charge, followed by storage and handling at the destination. Major problems causing high costs included the lack of standard operating procedures, underutilized truck capacity, poor maintenance management, and inefficient route planning. The improvement guidelines consist of establishing standard operating procedures (SOPs), adopting digital transportation technologies such as GPS and TMS systems, providing staff training, and implementing preventive vehicle maintenance. These measures are expected to reduce transportation costs, delivery time, and product damage while enhancing customer satisfaction and strengthening the company’s competitiveness in the long term.