EXECUTIVES’S PERCEPTION TOWARD DESIRABLE COMPETENCIES FOR EMPLOYEES OF THE SPECIALIZED FIANANACIAL INSTITUES

Abstract

This research aims to study the important components of employee performance in specialized financial institutions w.r.t. three different kinds of the performance, namely the core competency, the management competency, and the professional performance. Our sample population is executives from three different tiers, namely the senior tier, the intermediate tier, and the basic operation tier. Our population has 90 samples, which consists of five executives for six financial institutions i.e. Government Saving Bank (GSB), Bank for Agriculture and Agricultural Cooperatives (BAAC), Government Housing Bank (GHB), Islamic Bank of Thailand (iBank), The Bank for Export and Import of Thailand (Exim Bank), The Small and Medium Enterprise Development Bank of Thailand (SMEs Bank). Following Resis Likert’s method, we do rating scale-based questionnaires for the population. We found that 60 of them are qualified to be used for our analysis i.e. 66.67% of the whole population. To analyze the data we employ descriptive statistical methods for understanding the frequencies, percentage, mean, standard deviation, and advanced statistics for studying correlation coefficient by using AMOS. This research found that the performance of employees is as expected by the executives. That is, the performance’s priority is presented in this order: (1) the functional competency consisting of four perspectives i.e. leadership, expertise skills, analytical thinking, and self-management; (2) the managerial competency consisting of two perspectives i.e. business management and flexibility in the management; and (3) the core competency consisting of four perspectives i.e. product expertise, service mind, communication, and commitment to success.