Development of Virtual English Training Program to Enhance English Listening and Speaking Skills of Hotel Personnel
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Abstract
The purposes of the study were 1) to develop a virtual training program to enhance the English listening and speaking skills of hotel personnel, 2) to evaluate the effectiveness of the virtual training program for hotel personnel, and 3) to determine the perception of hotel personnel towards using the virtual training program. A pre-test post-test was employed to determine the effectiveness of the virtual training program and to evaluate the English listening and speaking skills of the hotel personnel. An English Placement Test was administered before the quasi-experiment. Participants were asked to complete a questionnaire to determine their perception of using the virtual training program. The population was fifty-two hotel personnel from two hotels in Chonburi province, Thailand. The sample was thirty-six hotel personnel selected using a purposive sampling method. A virtual English training program was developed and administered via the Learning Management System (LMS) by using the Moodle platform. Descriptive statistics and paired sample t-test with a significant level at 0.05 were employed for data analysis. The research results showed as follows: 1. After using the virtual training program, the English listening skills of hotel personnel improved significantly. 2. After using the virtual training program, the English speaking skills for hotel personnel improved significantly. 3. The perception of using the virtual English training program was at a very high satisfaction level.
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