Causal Factors Affecting Elderly Caregivers’ Intention to Retain, A Case Study: Elderly Care Business in the Upper North Area 1
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Abstract
The elderly caregiver situation in serving is not enough to support the increasing number of the elderly. The factor of the elderly caregivers’ resignment effects its business in the upper north area 1 leading to the background of this study. This research objectives were 1) to study the level of opinion of the elderly caregivers towards factors affecting the resignment in term of the compensation, the total life space, the organizational commitment, the work engagement, and the intention to retain; and 2) to study the causal relationship affecting the elderly caregivers’ intention to retain. The research method was mixed methods as follows; In phase 1, the quantitative research was made by collecting questionnaires from 270 caregivers, then using the AMOS program to create the Structural Equation Modeling and analyze the data. In phase 2, the qualitative research was made by using the in-depth interview to interview 12 caregivers. The research results revealed the following: 1) The level of opinion was high in the factors of compensation, total life space, organizational commitment, work engagement, and the intention to retain. 2) The causal relationship affecting the elderly caregivers’ intention to retain indicated the harmony of the model and the empirical data. It demonstrated that factors of organizational commitment, work engagement, and total life space, had direct effects on caregivers' intention to retain which corresponded with the qualitative research result. While factors of the total life space and compensation effected the caregivers’ intention to retain indirectly.
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