“TEM-NACC” An Excellent Management Model of The National Anti-Corruption Commission of Thailand
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Abstract
This research aims to find the excellence management model of the National Anti-Corruption Commission of Thailand, namely the “TEM-NACC” model and research objectives, follow (1) studying the 11 components of the Excellence Management Model (EM Model), including leading leadership, personnel focus, strategic planning, stakeholder management, process management, performance & results, knowledge management, resource management, participation and social responsibility, excellent-based management, and good governance management; (2) understanding the relationship between the 11 components of the EM model; and (3) defining the TEM-NACC model at the end of the result. The research was designed with a mixed method: qualitative research with 18 experts in-depth interviews, including NACC executives, academics, and management excellence experts from purposive sampling methods, and quantitative research with 257 Likert 5-level rating scale questionnaires and 820 respondents with purposive sampling selection of 53.78% of informants of NACC agencies, 37.93% NACC-related agency service recipients, 5.61% officeholders who have been complained to by the NACC, and 2.68% NACC executives. The study used high-level CFA-SEM and content analysis to summarize the research results. The result found that, first, the empirical data and qualitative analysis confirmed the relationship of 11 components of the EM model, and all components present a high significant level, followed by stakeholder management, good governance management, leading and leadership, strategic planning, performance and results, process management, knowledge management, social participation and responsibility, resource management, personnel focus, and excellence-based management. Second, the CFA results confirmed an empirical normal distribution of the 11 components. Lastly, the researcher created a multidimensional structural model from the above empirical data and results and developed the TEM-NACC model, which is new knowledge present in this article.
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