KEY FACTORS FOR SELECTING TRUCK TRANSPORT SERVICE AGENCY A CASE OF R.J. LOGISTICS LIMITED

Abstract

The objective of the research was to study and compare the operational quality standard of truck transportation service at R.J. Logistics Limited by categorizing personnel factors. The population are people who were customers of R.J. Logistics Limited and the size of the sample of 147 people who were customer of RJ. Logistics Limited. The size of the sample calculated by using with simple random sampling. The instrument of study was questionnaire had index of content between 0.66 - 1.00 and reliability is 0.76 and statistical used in data analysis included frequency, percentage, average, standard deviation and one-way analysis of variance with a statistic significance level of 0.05.

The study found that key factors for selecting truck transport service agency at RJ. Logistics Limited had mean 3.87 for overall and each factor were high level. The highest mean were the conveniences, followed by reliability, safety and price. For hypothesis testing found that customers who had different organizational factors have different selecting truck transport service agency.