A STUDY OF INFORMATION TECHNOLOGY ACCEPTANCE AND INFORMATION TECHNOLOGY SYSTEM QUALITY AFFECTING THE EFFICIENCY OF SERVICE FEE AND REGISTRATION FEE PAYMENTS AT THE TREASURY OFFICE, SOUTHEAST BANGKOK UNIVERSITY

Abstract

This research aimed to investigate the factors affecting the efficiency of service fee and registration fee payments at the Treasury Office, Southeast Bangkok University. The study focused on three main issues: 1) differences in personal factors such as gender, age, academic year, and faculty; 2) acceptance of information technology; and 3) the quality of the information technology system. The sample was 400 students. The instrument was a questionnaire. The statical analyses were One-way ANOVA and multiple regression. The research findings revealed that the respondents demonstrated the highest levels of technology acceptance and satisfaction with system quality. Among the students’ personal factors overall, gender, age, and academic year affected the efficiency of service fee and registration fee payments at the 0.05 significance level. Additionally, technology acceptance had a positive influence on the efficiency of service fee and registration fee payments at the Treasury Office. Trust was the highest, followed by perceived ease of use, perceived risk, and perceived usefulness, explaining 73.00% of the variance. Furthermore, the quality of the information technology system also had a positive influence on the efficiency of service fee and registration fee payment at the Treasury Office. Information quality was the highest, followed by system quality, and service quality, accounting for as much as 77.50% of the variance, at the 0.05 significance level.