Lesson Learned from Maesalong Model in Developing the Student Care and Support System for Multicultural Students at Santikeereewittayakom School

Abstract

The purposes of this study were: 1) to examine the management state of student care and support system; 2) to investigate causes and factors affecting the management quality of student care and support system; 3) to determine the future management scenario of student care and support system for multicultural students at Santikeereewittayakom School; and 4) to propose the guidelines developing the management quality of student care and support system at Santikeereewittayakom School in for achieving the intended future scenario. The primary data source was from school administrators, superordinate, head of class level, teachers, and students while the secondary data source came from documentary analysis of the school documents from 2013 to present. The research instruments were interview, document analysis form, satisfaction questionnaire, and focus group discussion form. The data was analyzed by using frequency, means, and standard derivation, and content analysis. The results showed that: 1. The management condition of student care and support system, in overall, was operated at the moderate level. The overall satisfaction of school administrators was found at the highest level. The overall satisfaction of teachersand students was found at the high level. The quality assurance on the management of student care and support system was focused on 5 dimensions. For research and development aspect, there was no research directly conducted on the student care and support system but the research was instead focused on the operation performance of the student care and support system. 2. The important factors were found divided into 2 types. The promoting factors were team working of all involved parties, having appointment memo for working committee, promoting people to attend workshop, training, and related projects. The depromoting factors were low motivation, frequent transfer and insufficient manpower, inadequate knowledge and lack understanding on the job procedure, not enough materials and equipment, obsolete methods in data processing, financial problem and misuse of budget, lack of strict supervising and monitoring process, multicultural and multi-ethnic environment leading to communication problem in the community network. 3. The future scenario of the student care and support system for 2017-2018 consisted of quality, satisfaction of people involved, internal process, learning and growing. The modification of the management by changing the public sectorstyle into private sector style following the BSC Theory (Balanced ScoreCard). 4. The development approach in upgrading the student care and support system for Santikeereewittayakom School to achieve the intended future scenario consisted of: Strategy 1 Developing management quality of student care and support system; Strategy 2 Developing personnel and networking for the strength by using participatory approach; Strategy 3 Developing the school as the organization for learning about student care and support system; Strategy 4 Developing research, media, information technology for the management of student care and support system.