The Quality perception and satisfaction towards annual health check-up service by Medical Center and University Hospital of personnel in University of the North.

Abstract

The objective of this study was to examine the level of quality perception and satisfaction towards annual health check-up service by a medical center and a university hospital, among personnel in a university of northern Thailand.  Samples size of 250 was included in this research, and the instrument used in this study was a questionnaire. Data analysis were percentage, mean, chi-square and Fisher’s Exact Test.

The results showed that most of the personnel were 147 females (58.8%), 120 persons age between 31-40 years old, Behavior before getting a health check-up was at a high level (40.0%), perception of health check-up was at a high level (27.8%) and satisfaction of health check-up service was at a high level (55.7%). Correlation analysis, indicated that sex and behavior before getting a health check-up had correlation with the satisfaction on health check-up service with statistical significant at 0.001 level. Staff of Faculty, staffs, income, and perception of health check-up, had correlation with satisfaction of health check-up service with statistical significant at 0.05 level. Age, marital status, education level, and frequencies of getting health check-up, do not have any correlation with satisfaction of health check-up service.

Factors associated with satisfaction of annual health check-up service are sex, faculty personnel, income, behavior before getting a health check-up, and perception of health check-up.  Therefore, provider of annual health check-up should consider the effectiveness of service for the needs of those receiving health check-up service system.