Conflict Management of Public Organizations in Thailand 4.0 Era

Abstract

This article examines the ways of conflict management within government organizations by gathering, analyzing and synthesizing the various relevant research articles and academic articles to propose ways to manage conflicts creatively within the government organization, which is presently changing to the Thai era 4.0.  According to studies, it has found that conflict management in the organization does not belong to the duty or responsibility of the executives or any person individually; on the other hand, it is the duty of everyone in the organization.  Therefore, as "Civil Servant director level" can manage conflicts in the organization as follows 1) preventing conflicts from happening 2) reducing conflicts 3) conflict resolution through creative methods 4) encouraging and 5) using moral principles in corporate management  In addition, as "Government officials in operational level" can solve the conflicts as follows 1) competition or overcoming 2) cooperation 3) compromising 4) avoidance and 5) consent to accept or allow  Conclusion, the government organization should consider and select the several ways of conflict management in different situations suitably in order to prevent, reduce and eliminate internal conflicts as the Thai proverb which is "Unity is power"; If the government organization is without any conflicts and everyone loves and unity each other, so we can operate driving the economy the Thai era 4.0.