Support Staff Development According to the Professional Standard of Human Resources : a Case Study of Upper Southern Rajabhat University

Abstract

The objectives of this research were to: 1) study the competency of the support personnel in accordance with the professional standards of human resources; 2) compare opinions of support personnel in accordance with professional human resource standards; 3) develop guidelines for the development of support personnel in accordance with professional standards in human resources: a case study the universities in upper south of Thailand. The population of 230 support staff members in the Upper Southern Rajabhat University was used in a quantitative study. Data were collected by using questionnaires with reliability at 0.98. The qualitative sample consisted of 6 heads of the Dean's Office selected by specific method, using in-depth interview. The statistics used were percentage, mean, standard deviation, t and f values.

The results found that 1) the overall job performance of the support personnel of the Upper Southern Rajabhat University was at a high level; 2) the results of comparing opinions classified by personal status, it was found that support staff in different ages, educations, income rates, statuses, and universities had differences in opinions regarding work competency with statistical significance at the level of 0.05. The guidelines for human resource development in accordance with professional standards in human resources were that the university should encourage personnel to have new initiatives in their work and be open for information about working improvements. Universities should have an automated learning management system based on modern learning topics and have a system for reporting learning results to executives. They should promote and support team work. Also, there should be an unofficial meeting place for the team as well as having time for team members to share their working procedures.