Public Policy of Digital Government Services and Special Fast Track Channels to Solve Bribery Problems and Raise the CPI Score
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Abstract
This research aims to: (1) analyze the procedures, regulations, and legal frameworks related to approval and licensing processes in public sector agencies; (2) examine procedural gaps that facilitate corruption and impact the Corruption Perceptions Index (CPI); (3) propose measures to prevent and mitigate opportunities for misconduct; and (4) develop public policies for digital government services and fast-track mechanisms to enhance transparency and efficiency in public service delivery. This research employs a qualitative approach, collecting data through in-depth interviews with 30 key informants, focus group discussions with 15 participants, and a workshop involving 50 participants to synthesize policy recommendations.
The study found that the main problems of the licensing system are delays, procedural complexity, and excessive administrative burdens, which create hidden business costs and open opportunities for bribery to expedite processes. In addition, the licensing procedures apply uniform criteria and timelines to all types of businesses, without considering differences in size or risk levels, resulting in a lack of flexibility and limited responsiveness to diverse service users. The study proposes the adoption of digital public service policies and fast-track channel to streamline unnecessary steps, reduce redundancies, and enhance transparency through auditable digital records. It further recommends three key policy directions: (1) improving the efficiency of licensing processes to support economic benefits and public administration, (2) developing diversified service options tailored to different user groups, and (3) enhancing integrated forms, documentation, and end-to-end online service systems. These approaches are expected to reduce opportunities for corruption, increase transparency, and strengthen long-term public trust in government institutions.
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References
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