Guidelines for System Development on Air Traffic Control Standard Case Study Hua-Hin Airport

Abstract

The purpose of this research is primarily to study the guidelines for developing a system of operational standards for air traffic control officers to become more efficient. The target consists of 30 air traffic control officers, The Director and Manager of Hua-Hin Flight Control Center, of Aeronautical Radio of Thailand Ltd. The research methodology includes interviews and questionnaires, the basic statistics were used to analyze 3 specialists include proving the questionnaires with IOC and 30 air traffic control officers at Suvarnabhumi airport prove the reliability of questionnaires as 0.950 of the Alpha coefficient. The result shows that 1) Air traffic control officers are rated in high-performance organization topic and the average value is 3.55 or 71%, which reflects that it is not yet a high-performance organization. 2) All factors have no statistically significant relationship. 3) Air Traffic Control Officer Hua-Hin Control Center considers the human resource factor as the most important to the development of the air traffic control standard system because of the highest average score Erich is 3.77. Hua-Hin Control Center should use the results to improve, solve problems and develop the organization to become a more advanced organization including aviation that will be established in the future. Moreover, it can be a guideline for the development of systems that will affect the performance standards for further improvement. The organization should focus on effective IT solutions and access to employees in the organization and stakeholders because they have the lowest score. They should also give importance to human resources because it is a factor to consider important features, such as scout systems which may not be effective enough. An inquiry into this should consider enhancing the willingness and the actual needs of the staff.