Factors analysis of desirable characteristics student in 21ST century from the perspective of operate staffs in hotels 4-5 star hotels in Bangkok

Main Article Content

panlop hamali
Prasopchai Pasunon

Abstract

This research aimed to study combine the attitude factors of 4-5star hotel entrepreneurs in Bangkok. To the desirable characteristics of hotel students in the 21st century. The samples were employees working at 4-5 star hotels in Bangkok. The methodology is used questionnaires in this research tool for rating scale. The reliability coefficient of the questionnaire totaled 96. Data collected were statistically analyzed by and confirm factor analysis (CFA) to find the interrelated variables. Using purposive sampling in 4 departments Front Office Department, Food and Beverage Department, Housekeeping Department, Human Research Management, and Training. including the process of factor extraction and factor rotation using the varimax method. The results were as follows, There was 24 analysis factor for staff desirable characteristics of hotel students in the 21st century, Kaiser-Meyer-Olkin (KMO) was 0.690, and Chi-Square (χ2) was 3830.608. The elements can be extracted by confirmation factor analysis (CFA). Which the researcher found that the composition and rotation 7 factors. All factors had a range of values of Eigenvalue between 1.328 - 9.119 and a cumulative variance of 77.606 percent of all factors. could be classified into 6 factors; creative thinking skills and problem-solving, operational skills, communication skills, information mass media and technology, language and culture skills, life, and social skills.


 

Downloads

Download data is not yet available.

Article Details

Section
Research Article

References

Anugtanatkul, K., & Prontadavit, N. (2015). Qualifications of Tourism and Hotel Graduates
according to Thailand Qualifications Framework for Higher Education: Faculty of Liberal Arts, Rajamangala University of Technology Thanyaburi. Journal of Technical Education Rajamangala University of Technology Thanyaburi, 3(2),145-156.

Assessment and Teaching of 21st Century Skills. (2012). What are 21st century skills. Retrieved
June 26, 2019 from http://atc21s.org/

Chalong, S. (2019). Hotel Business. Retrieved May 11, 2019, from https://www.gsb.or.th/
getattachment/e916960c-a5cd-4860-b040-4011d31cba0d/2_hotel_5_62_detail.aspx

Charungkaittikul, S., Ratana-Ubol, A., & Henschke, J. A. (2019). Strategies to Reorienting Higher
Education Institution Toward Lifelong Learning Higher Educational Institution in Thailand.
International Journal of Adult Vocational Education and Technology (IJAVET), 10(4), 14.

Delors, Jacques. (1996). Learning: the treasure within: Report to UNESCO of the International
Commission on Education for the Twenty-first Century. Paris: UNESCO Publishing.

Khamnak, A. (2018). Characteristic of Hotel and Tourism Trainee from the demand of Hotels in The
Lower Northern Area. The 8th BENJAMITRA Network National & International Conference from Research Through Sustainable Development Thonburi University, 1-9.

Kerlinger, F. (1986). Foundations of behavioral research. (3rd ed.). New York: Holt, Rinehart,
Winston.

Krejcie, R.V., & Morgan, D.W. (1970). Determining Sample Size for Research Activities.
Educational and Psychological Measurement, 30, 607-610.

Lozano, R. et al. (2017). Connecting Competences and Pedagogical Approaches for Sustainable
Development in Higher Education: A Literature Review and Framework Proposal. Retrieved June 5, 2019 form http://www.mdpi.com: 8080/2071-1050/9/10/1889/pdf

Maesincee, S. (2019). Thailand 4.0. Retrieved April 25, 2018, from http://planning2.mju.ac.th
/goverment/2011111910 4835 _ planning/Doc_25590823143652_358135.pdf

Office of Permanent Secretary, Ministry of Tourism and Sports. (2019). The Second National
Tourism Development Plan. Bangkok: Author.

Office of the Higher Education Commission. (2009). National qualifications framework for higher
education in Thailand. Bangkok: Ministry of Education Announcement.

Panich, W. (2013). Learning How It Happen: Development Students and the Classroom
Atmosphere: The Theory. Retrieved June 11, 2019, from http://www.gotoknow.org /blog/thaikm/434192.

Partnership for 21 Century Learning. (2009). Framework for 21st century learning. Retrieved June
11, 2019, from http://www.p21.org/storage/documents/docs/P21_Framework
_Definitions_New_Logo_2015.pdf

Phunthaprawat, N., & Lounkaew, K. (2017). The Internet Skills of Thai Chain Hotel Staffs in
Bangkok. Suthiparithat Journal, 31(100), 208-219.

Rungraeng, N. et al., (2019). The Component of Desirable Characteristics for Hotel Management
Students in Udonthani Rajabhat University. Journal of Graduate School, Pitchayatat, 14(1), 39-48.

Sinthipsomboon, N., & Salaimanee, D. (2014). Expectations and Satisfaction of Four and Five-Star
Hotel Stakeholders with Desired Traits of Hospitality Graduates from Rajamangala University of Technology Krungthep Focusing on Food and Beverage Services, Research report. Retrieved April 25, 2019 from http://dspace.rmutk.ac.th/handle/123456789/1439

Siriluk, W., Prachanban, P., & Parnichparinchai, T. (2014). Indicators Development of Student’s
Skills in the 21st Century. Journal of Education Naresuan University, 16(4), 155-165.

Sonthanong, M. (2019). Expectations and Satisfactions of four and Five-Star Hotel Stakeholders
with Desires Traits of Hospitality Graduates from the Department of Service Industry and Language Innovation at Kasertsart University, Kampangsaen Campus Focusing on Housekeeping Services, Journal of Suvarnabhumi Institute of Technology (Humanities and Social Science), 5(1), 370-379.

Tadawattanawit, S. (2018). The Characteristics of the Graduates in Accordance with the
Development of Thailand According to the “Thailand 4.0” Economic Model. Dusit Thani College Journal, 12(2), 404-416.

Tantiwarachai, J., & Jantararota, A. (2018). Characteristic Attributes of Staff in Service Industries
and Tourism. Journal of Information, 16(1), 27-36.

Toffler, A. (1980). The Third Wave. New York: William Morrow.

Wattanakul, P., & Mungsing, S. (2015). Knowledge and Skills Necessary for Learning in the 21st
Century. APHEIT Journal, 4(1), 84-94.

Whitehead, A. N. (1931). Business adrift. New York: McGraw-Hil.

Yangtrong, P., Siridhrungsri, P., & Kamdit, S. (2018). The Strategies for The Desirable
Characteristics Development of Learners in Basic Edition Institutions in The 21st Century. Suthiparithat Journal, 31(100),1-12.

Yiumtrakul, S. (2018). The Characteristics of Students Trainees for Hotel Business at the Local
Zone Sea Hua Hin in Economy Association of Southeast Asian Nations Community, VRU Research and Development Journal Humanities and Social Science, 13(2), 133-143.