Administrative Process Differences among Secondary Educational Service Area Offices with different Learners’ Quality
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Abstract
The objectives of this research were to study 1) the evaluation results of the administrative process and learners’ quality indicators as well as 2) the differences in the administrative processes between secondary educational service area offices with different learners’ quality. 42 secondary educational service area offices were the target population group of the study. Monitoring and evaluating forms on the management of educational service area offices together with site visits was used for collecting data in the academic year 2017. Frequency, mode, means (μ) and standard deviations (σ) were used for data analysis. The results of the study were as follows: The evaluation results for most of the 7 administrative process indicators were in very good-excellent levels whereas the learners’ quality indicator was at fair-good levels. The secondary educational service area offices with a good level of learners’ quality have 5 better administrative process indicators from overall 7 ones than those with fair level.
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