Factors Affecting Customers’ Satisfaction of the Court of Justice Region 7
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Abstract
The objectives of this study were 1) to study level of customers’ satisfaction of the Court of Justice Region 7, and 2) to study factors affecting customers’ satisfaction of the Court of Justice, Region 7. The research methodology is quantitative with the sample group consisted of 384 customers using services of the Court of Justice Region 7. The questionnaire was used as a data collection tool. Statistics used included mean, standard deviation, and multiple regression. The findings were as follows: 1) the overall customers’ satisfaction of the Court of Justice Region 7 was at the highest level. Considering in term of individual component, it showed that equity service came first, followed by progressive service, ample service, timely service, and continuous service, respectively, and 2) the factors affected to customers’ satisfaction of the Court of Justice Region 7 included tangible, reliability, responsiveness, assurance, and empathy. They were correlated at a statistically significant level of 0.05.
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