Effects of COVID-19 on Job Competencies Towards Work Efficiency of Check-in Staff at Suvarnabhumi Airport
Article Sidebar
Main Article Content
Abstract
The objectives of this research are to investigate the effects of COVID-19 on job competencies, motivation, and efficiency, and to study the impact of COVID-19 on work performance that affects work efficiency. This study adopted a quantitative approach with a sample of 400 check-in staff at Suvarnabhumi Airport. Data were collected by using questionnaires and rating scales with 5 levels. Statistics used in data analysis include mean, percentage, standard deviation, and multiple regression analysis. The results showed that the overall job competencies affected by COVID-19 were at a high level. Considering each aspect, the most affected by COVID-19 was management, followed by coordination in providing services and providing assistance to passengers, respectively. Also, the overall work efficiency was at a high level. The multiple regression study found that the impact of COVID-19 on work performance in passenger facilitation, service quality improvement, and service coordination, as well as the motivation of the check-in staff, affects work efficiency.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Views and opinions appearing in the Journal it is the responsibility of the author of the article, and does not constitute the view and responsibility of the editorial team.
References
Aviation Economics Division. (2020). Air transport statistics report, 3rd quarter of 2020. www.caat.or.th
Chantarapanich, R. (2021). Impact and adaptation of airline business in the COVID-19 outbreak situation. Academic Journal of Buriram Rajabhat University, 13(1), 1-18.
Digital Research Information Center NCRT. (2020). World economy, Thai economy after COVID-19: A world revolutionary disease Overhaul to the future, new way of life. https://dric.nrct.go.th/News/DetailKnowledge/650
Herzberg, F. (1959). The Motivation to work. John Wiley & Sons.
James, P., & Hopkinson, P. (2006). E-working at BT: The economic, environmental and social impacts final report. http://www.sustainit.org/publications/files/112-bt2006_survey_reportv8.doc
Kongsen, W. (2021). Management of passenger service systems in Suvarnabhumi airport in competitive situation and achievement. Journal of Graduate MCU Khonkaen Campus, 6(2), 324-341.
Payungpholchaiyasarn, Y., & Khumpool, S. (2015) (2015). The morale of the cabin attendant of Thai airways international public company limited. Lampang Rajabhat University Journal, 4(1), 85-107. https://so04.tci-thaijo.org/index.php/JLPRU/article/view/42476
Peterson, E., & Plowman, E.G. (1953). Business organization and management (3rd ed.). R.D. Irwin.
Piansabuy, P., Tavachalee, Y., & Kaewhanam, K. (2013). Morale and will in work performance of the personnel of Lak Liam Subdistrict Administration Organization, Na Mon, Kalasin. Governance Kournal, Kalasin University, 2(2), 132-150. https://so01.tci-thaijo.org/
index.php/gjournal-ksu/article/view/89064
Research Information Center. (2020). Origins of the epidemic and overall global situation. https://news.google.com/covid19/map?hl=enUS&mid=%ceid=US%3Aen
Saenkaew, N., & Surachaikulwattana, P. (2017). The relationship between work motivation and work efficiency of XYZ life insurance company sales staff working at head office in Bangkok. In Proceeding of the 12th RSU National Graduate Research Conference 2017,
(pp.169-176). Rangsit University. https://rsujournals.rsu.ac.th/index.php/rgrc/article/download/641/414/
Seanyen, T., Wentbap, W., Chuayprasit, W., Srayudh, K., & Hasoh, A. (2020). Analysis of Dealing with COVID-19: The Impact on Aviation Industry. Journal of Multidisciplinary in Humanities and Social Sciences, 3(2), 209-210.
Silpcharu, T. (2008). Research and statistical data analysis with SPSS. R&D Business.
Sobiearalski, J. (2020). COVID-19 and airline employment: Insights from historical uncertainty shocks to the industry. Transportation Research Interdisciplinary Perspectives, 5, 100123. https://doi.org/10.1016/j.trip.2020.100123
Sukto, A. (2020). COVID-19 crisis. with the adjustment of the aviation business. Academic Office, Secretariat of the Council People’s representative. https://dl.parliament.go.th/handle/20.500.13072/573630
Supaphol, S., Hongwijit, S., Someran, L., Lakhanapipat, C., & Pothakoon, P. (2021). Work environment factors and teamwork factors that affect the efficiency of work of employees of a hospital in Suphanburi Province. Journal of MCU Social Science Review, 10(2), 211–225. https://so03.tci-thaijo.org/index.php/jssr/article/view/250611
Thailand Professional Qualification Institute (Public Organization). (2021). Occupational standards and professional qualifications: Aviation professional branch, ground service and indoor aviation support branch. Aviation Personnel Development Institute, & Kasem Bundit University. https://tpqi-net.tpqi.go.th/qualifications/standard/book?id=18&cer_level_id=2404