Digitalization in Facility Management
Article Sidebar
Main Article Content
Abstract
This study aims to explain the concept of facility management and synthesize the approaches to digital technology applications for optimizing facility management practices in terms of efficiency, cost reduction, and organizational sustainability goals. The findings indicate that essential digital technologies, such as Building Information Modeling (BIM), the Internet of Things (IoT), and Artificial Intelligence (AI), significantly enhance data management capabilities and overall operational effectiveness in facility management systems. Three implementation approaches were identified: basic sensor deployment, utilizing a single advanced digital technology, and an integrated approach combining multiple digital technologies. While the integrated approach demonstrates the highest effectiveness, notable challenges persist, including high investment costs, technological complexity, and a shortage of skilled personnel. Therefore, this study provides valuable guidelines for organizations to select and effectively implement digital technologies appropriate to their specific context.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Views and opinions appearing in the Journal it is the responsibility of the author of the article, and does not constitute the view and responsibility of the editorial team.
References
Ariffin, K. Md., Milala, S. I., & Kasim, R. (2022). Facilities management business opportunities. International Journal of Sustainable Construction Engineering and Technology, 13(2), 258-267. https://publisher.uthm.edu.my/ojs/index.php/IJSCET/article/view/11298
Atkin, B., & Brooks, A. (2021). Total facility management (5th ed.). John Wiley & Sons.
Bouabdallaoui, Y., Lafhaj, Z., Yim, P., Ducoulombier, L., & Bennadji, B. (2020). Natural language processing model for managing maintenance requests in buildings. Buildings, 10(9), 160. https://doi.org/10.3390/buildings10090160
Hafner, M., van Stolk, C., Saunders, C. L., Krapels, J., & Baruch, B. (2015). Health, wellbeing and productivity in the workplace: A Britain's Healthiest Company summary report. Santa Monica, CA: RAND Corporation. https://www.rand.org/pubs/research_reports/RR1084.html
Hose, K., Karnstedt, M., Klan, D., Sattler, K.-U., & Quasebarth, J. (2007). Incremental mining for facility management. In Conference: LWA 2007: Lernen - Wissen - Adaption, Halle, September 2007, Workshop Proceedings. https://www.researchgate.net/publication/221146959_Incremental_Mining_for_Facility_Management
International Facility Management Association (IFMA). (2025). What is facility management?. https://www.ifma.org/about/what-is-fm/
Korke, P., Gobinath, R., Shewale, M.B., & Khartode, B. (2023). Role of artificial intelligence in construction project management. In E3S Web of Conferences, 405, Article 04012. https://doi.org/10.1051/e3sconf/202340504012
Lee, Y.-W., Seo, B.-S., Kim, C.-W., Kim, K.-H., Park, Y.-H., & Shin, C.-S. (2011). Implementation of facility management system for plant factory. Journal of the Korea Society of Computer and Information, 16(2), 141-151. https://doi.org/10.9708/jksci. 2011.16.2.141
Lin, Y.-C., & Su, Y.-C. (2013). Developing mobile- and BIM-based integrated visual facility maintenance management system. The Scientific World Journal, 2013, Article 124249. https://doi.org/10.1155/2013/124249
Marzouk, M., & Zaher, M. (2020). Artificial intelligence exploitation in facility management using deep learning. Construction Innovation, 20(4), 609-624. https://doi.org/10.1108/CI-03-2020-0024
Mordor Intelligence. (2024). Thailand facility management market – Growth, trends, and forecasts (2024-2030). https://www.mordorintelligence.com/industry-reports/thailand-facility-management-market
Pedral Sampaio, R., Aguiar Costa, A., & Flores-Colen, I. (2022). A systematic review of artificial intelligence applied to facility management in the building information modeling context and future research directions. Buildings, 12(11), 1939. https://doi.org/10.3390/buildings12111939
Sacks, R., Eastman, C., Lee, G., & Teicholz, P. (2018). BIM handbook, a guide to building information modeling for owners, managers, designers, engineers, and contractors (3rd ed.). John Wiley & Sons. https://doi.org/10.1002/9781119287568
Thongmar, T., & Pasunon, P. (2014). Factors that affect management facility management: of grade a offices commercial offices in the central business district of Bangkok case Abulrahim Building. Veridian E-Journal, Silpakorn University (Humanities, Social Sciences and Arts), 7(2), 14-33. https://he02.tci-thaijo.org/index.php/Veridian-E-Journal/article/view/27261
Victor, N. O. C. (2023). The application of artificial intelligence for construction project planning[Master’s thesis, University of Johannesburg]. DOI: 10.21203/rs.3.rs-2801695/v1
