Critical Factors for Knowledge Management Implementation in State-Owned Enterprises

Abstract

Knowledge management (KM) enables an organization to gain a competitive advantage by exploiting its knowledge efficiently. To accomplish this, the organization needs to understand critical factors in KM implementation. The purpose of this study was to explore and investigate the critical factors that influence knowledge management implementation in the state-owned enterprises. The qualitative research by multiple case study was used to study the KM practices in the holistic perspective. An in-depth interview was employed to obtain the insight from the policy makers and practitioners of four state-owned enterprises. Triangulation of sources was implemented from multiple interviewees, internal documents, and researcher’s observations. The four critical factors and their attributes emerged from the content analysis, namely, individuals, management, KM activities, and organizational context. Practitioners and policy makers can apply them for effective KM strategic planning.