A development of routine to research in Bankok Christian Hospital

Abstract

This experimental development research, had these objectives: 1) to develop a routine to research model at Bangkok Christian Hospital, using existing resources; (2) to compare results of pre- and post- one group, implementation design.  This study was conducted at Bangkok Christian Hospital, between August 1, 2017 and January 17, 2018.  Samples were 6 personnel, who conducted R2R working model.  Satisfaction questionnaire respondents were 3 administrators, 3 service-providers, and 6 service receivers.  Research tools included the following: routine-to-research working model, basic data record form, service provider information, event record form, and satisfaction questionnaire.  Data analysis and statistical methods used were descriptive statistics and content analysis.

Results indicated that after implementation of R2R working model, the ratio of average work load and 1 worker remained the same, but work quality increased, while average time and labor force consumed increased.  Average satisfaction rate of administrators, service-providers, and service receiver increased when implemented R2R.  Total cost and unit also cost increased.  Conclusion was that developed working model was a good working model and appropriate for the context of Bangkok Christian Hospital, with limited resources.  Recommendation was to improve the model to be a role model for other non-profit hospitals.