The Process of Providing Citizens Services in Relation to the Registration of Citizens Identification cards from Government Sector

Abstract

This academic article on the process of providing services for citizen registration and identification card from government sector, has the objective of presenting the concept of public administration towards serving the people. Currently, in identifying oneself, or intention of a citizen to receive services from the government, private, and financial sectors, it is still difficult to submit various types of evidence. Citizen are affected by the cost of copying documents and evidence. Some government agencies have developed a service model by canceling several types of evidence submissions to some extent. But there are still many agencies which requires documents before providing public services to the people. People would have to prepare documents, either in the original form or a copy, such as an identity card, house registration or other relevant documents.  In order for speeding up various process and matters, to achieve success and efficiency regarding house registration, identification card, and other government official registration, under the Department of Government Administration, there should be one database for the development of one ID card as a multi-purpose card, which people can use to request any government agencies’ services.